Frequently Asked Questions

Everything you need to launch a magical countdown

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🚀 Getting Started

Account basics, onboarding, and how to reach your first live calendar.

🛠️ Calendar Management

Editing workflows, duplication, analytics, and collaboration tips.

🎨 Branding & Delivery

Customization, premium options, sharing, and distribution.

🔐 Security & Support

Authentication, compliance, file safety, and support options.

  • Getting Started

    Who can create a Dagatal calendar?

    Every verified Dagatal user can publish unlimited calendars with rich content.

    Anyone with a Dagatal account can design, test, and publish as many calendars as they like. You are not charged per calendar, and you can work on drafts all year before the holidays hit.

    • Unlimited calendars, doors, and media uploads
    • Secure hosting under your own vanity slug (for example /c/brand)
    • Live preview links so stakeholders can review changes
    Included in the free tier: door scheduling, quiz and info blocks, youTube video, external links, email support.
    #accounts #limits
  • Getting Started

    What do I need before launching?

    Bring a background, a story, and 24 ideas. Dagatal handles the rest.

    You only need three ingredients to get rolling:

    Visual identity

    Upload a 16:9 background (JPG, PNG, GIF, or WebP, up to 10 MB). We convert it to WebP for fast loading, and it scales to fit desktop and mobile screens.

    Door content

    Prepare blurbs, quiz questions, links, or videos for each day. Drafts can stay hidden indefinitely.

    Timeline

    Pick a timezone and start date. Dagatal locks each door until midnight in that zone.

    Tip: Start with one day and duplicate it later—no need to finish everything before inviting collaborators to preview.
    #assets #planning
  • Getting Started

    How quickly can I publish?

    Most teams launch within an hour thanks to the guided editor.

    Our editor keeps every task in one workspace so you can ship a calendar in a single sitting.

    1
    Set the basics

    Name the calendar, pick the timezone, and upload a hero background.

    2
    Place the doors

    Drag doors directly on top of your artwork. We save percentages so layouts stay responsive.

    3
    Add day content

    Use rich text, quizzes, external links, or GDPR-safe YouTube embeds. Preview instantly before publishing.

    Fast track: Duplicate last year's calendar to reuse layouts and update only the copy that changed.
    #timeline #publishing
  • Getting Started

    How do door unlocks and previews work?

    Timezone-aware locks protect surprises while owners can always peek ahead.

    Every calendar tracks its own timezone. Doors unlock automatically at midnight, and visitors only see the current or past days.

    Owner previews

    Logged-in creators can open any day, any time, in preview mode. Preview only works for the owner (and Dagatal admins), so future doors stay secret.

    Public view

    Guests see a countdown until the next unlock and cannot inspect source files for future days.

    Door states

    We distinguish locked, unlocked, and completed doors so nobody loses the narrative.

    Need an early reveal? Temporarily change the start date or unlock a single day, then switch it back after testing.
    #scheduling #preview
  • Calendar Management

    Can I change content after publishing?

    Yes—edits go live instantly and visitors always see the latest version.

    Update copy, images, quizzes, or CTA links whenever you need. Saves are transactional, so a half-finished change never goes live.

    • Changes are saved when you click Save; if something is invalid, nothing is changed and you see what to fix.
    • Visitors receive the new content the moment you click Save.
    • Replaced or deleted images are removed from our servers.
    Heads up: Reordering doors after publishing can confuse returning visitors. Duplicate the calendar if you need a brand-new layout.
    #editing #live
  • Calendar Management

    Can I duplicate past calendars?

    Use copies as templates for new campaigns.

    From the dashboard, choose Duplicate calendar to clone the background, doors, soundtrack, and all day content.

    What is copied

    Settings, layout, door count, door images, day content with its images, quizzes, and the soundtrack. Images and audio are copied as separate files, so editing the copy never changes the original.

    What is new

    The copy gets a new slug and stays inactive until you publish it. Premium is not carried over; unlock it again for the copy if needed.

    Best uses

    Seasonal refreshes, localization projects, or A/B tests with alternate content.

    #duplication #templates
  • Calendar Management

    How do I create doors?

    Click anywhere on the background to add a numbered door.

    The editor stores door coordinates as percentages so layouts remain consistent across desktop and mobile breakpoints.

    Create a door

    Click on the background artwork where you want the door. A numbered box appears instantly and is saved when you release the mouse button.

    Tip: Doors are numbered in the order you create them, so you can place a whole sequence without renaming. Prefer a cleaner look? Tick Hide door numbers in the settings.
    #doors #create
  • Calendar Management

    How do I move doors?

    Drag a door to reposition; we persist percentage coordinates.

    Move a door

    Click and drag any door to a new spot. The new X/Y percentages are saved for a responsive layout that scales on all screens.

    #doors #move
  • Calendar Management

    How do I resize doors?

    Drag the bottom-right handle to adjust door hitbox dimensions.

    Resize a door

    Grab the resize handle in the bottom-right corner and drag until the hitbox fits your artwork. Sizes are stored as percentages for consistency.

    Placement tips

    • Keep spacing consistent—visitors scan numbered clusters quickly.
    • Adjust hitbox size independently from the label for intricate designs.
    • Click Show alignment grid above the editor to overlay a light grid and align door edges symmetrically.

    Accessibility

    Doors include keyboard focus states and can be activated with Enter/Space. Maintain logical numeric order to support assistive tech.

    #doors #resize
  • Calendar Management

    Do I get analytics or insights?

    Premium or admin accounts can open the stats dashboard for each calendar.

    If you unlocked premium for a calendar you can access the stats tab:

    • Daily views and completion rate (share of doors opened)
    • Door-level opens (counted when a visitor actually opens a door) so you know which surprises landed best
    • Device mix and popular referrers
    No premium yet? Data is still stored. Upgrade later to unlock historical insights.
    #analytics #insights
  • Calendar Management

    How does the homepage showcase work?

    Active calendars can opt in to appear in the featured section on the front page.

    The Dagatal homepage displays a curated selection of active calendars in a featured showcase. Calendars are hand-picked by the Dagatal team from among those whose owners have opted in.

    Opt in

    By default, your calendar is eligible for the showcase. You can withdraw at any time via the Settings tab of the calendar editor — just tick Hide my calendar from the homepage showcase.

    Selection

    Being eligible does not guarantee a spot. The team manually selects which calendars appear and can adjust the display order at any time.

    Removal

    If you opt out, your calendar is removed from the showcase immediately — no action needed on your end beyond saving the setting.

    Want to be featured? Make sure your calendar is active, has a background image, and has not opted out. Beyond that, focus on great content — that is what we look for.
    #featured #homepage #visibility
  • Branding & Delivery

    What customization does premium unlock?

    Brand the entire experience without writing CSS.

    Premium calendars unlock an additional tab inside the editor where you can override every color token and hide Dagatal chrome.

    Theme controls

    Set background, text, modal, and door colors with live previews and HEX validation.

    Door images & effects

    Use your own closed/open door images (default or per day) and add sparkles or snow.

    Soundtrack

    Add background music (MP3 or OGG) that visitors can play while opening doors.

    White-label mode

    Toggle Hide Dagatal branding to remove our header and footer for a bespoke feel, and link your own imprint / legal notice.

    Unlocking

    Redeem a staff-issued premium code or use the Stripe Checkout to activate the premium features.

    #premium #branding
  • Branding & Delivery

    Is premium a subscription or a one-time purchase?

    One-time per calendar; duplicates and new calendars require a fresh upgrade.

    Premium is a one-time purchase scoped to a single calendar. There is no recurring subscription and no automatic rollover when you duplicate or create a new calendar.

    Scope

    • Applies only to the calendar where the code or Stripe checkout was redeemed.
    • Duplicating a premium calendar creates a non-premium copy (upgrade again if needed).
    • Each calendar you want branded or analytics-enabled must be upgraded separately.

    Activation

    • Redeem a staff-issued premium code or complete Stripe Checkout in the editor.
    • No hidden renewals—your invoice shows a single charge.
    • You can upgrade later; existing data (views, door opens) will appear once premium is enabled.
    Planning tip: Decide which calendars truly need premium branding or analytics to optimize costs.
    #premium #pricing
  • Branding & Delivery

    Can I use my own artwork or video backgrounds?

    Yes—upload custom backgrounds and preview them instantly.

    Upload JPG, PNG, GIF, or WebP backgrounds up to 10 MB (day images up to 5 MB, door images up to 200 KB). Every image is converted to WebP automatically: usually a fraction of the original size with no visible loss in quality, so calendars load fast even on mobile data.

    Good to know: Photos are turned the right way up using the camera's orientation, and metadata such as GPS location and camera details is removed. Animated GIFs stay animated.

    Need animated visuals? Convert your video into a lightweight looping GIF before uploading.

    #assets #media
  • Branding & Delivery

    Can I add music to my calendar?

    Premium calendars can play a background soundtrack.

    In the editor's Premium tab, upload an MP3 or OGG file up to 10 MB. Visitors get a small player on the calendar with play/pause and a volume slider.

    • Music only starts when a visitor presses play, because browsers block autoplay with sound.
    • We check every file and remove tags and embedded cover art before storing it.
    • You can replace or remove the soundtrack at any time.
    Rights: Only upload music you are allowed to publish, for example your own recordings or properly licensed tracks.
    iPhone and iPad: the volume is controlled with the device buttons; the slider has no effect there.
    #premium #soundtrack #audio
  • Branding & Delivery

    How do I share the calendar?

    Every project receives a secure public URL and optional preview link.

    Share the /c/{slug} link anywhere—email, chat, signage, or intranets. We pre-render meta tags so previews look polished on social platforms.

    Public visitors

    • See the hero background and available doors immediately.
    • Receive a timezone-aware countdown for upcoming doors.
    • Never see draft content.

    Preview links

    Add ?preview=1 to the URL to review locked doors. Only owners can access that mode.

    #sharing #distribution
  • Branding & Delivery

    Can I embed Dagatal elsewhere?

    Use the share URL inside iframes or link out from your intranet.

    The hosted calendar loads over HTTPS and can be dropped into an iframe or linked from other microsites. Because unlock logic runs server-side, there is nothing extra to configure.

    #embedding #integration
  • Security & Support

    Do you support two-factor authentication or passkeys?

    Yes—enable TOTP 2FA and register hardware or platform passkeys.

    Visit Manage → Profile to enable TOTP codes or register WebAuthn passkeys. We store credential IDs in binary-safe format and require confirmations before finishing enrollment.

    • Authenticator-app codes (TOTP) asked at every sign-in
    • Passkeys work across Face ID, Windows Hello, and FIDO2 keys
    • Sign-in attempts are rate-limited to stop password guessing
    #2fa #passkeys
  • Security & Support

    Who can view draft calendars?

    Only the owner and invited admins see unpublished content.

    Draft calendars live behind authentication. Anonymous visitors only see published doors, even if they guess the slug.

    Owners

    Full access to edit and preview every door.

    Public visitors

    Must wait for the unlock schedule—you control when the surprise drops.

    #privacy #drafts
  • Security & Support

    How are uploads and data protected?

    Every upload is checked, cleaned, and stored outside the public website.

    • File types are detected from the content, not the file name, and every image is re-encoded, so nothing hidden in a file survives
    • Image metadata (such as GPS location) and audio tags are removed; files get random names
    • Uploads are stored outside the website and delivered through a script, so they can never run as code
    • When you replace an image or delete a calendar or your account, the files are deleted too
    GDPR friendly: Assets stay on EU infrastructure and we do not inject third-party trackers.
    #security #uploads
  • Security & Support

    How do I get help?

    Email support or request a guided walkthrough.

    Need a hand? Reach out and we will respond within one business day.

    Email

    support@dagatal.de for onboarding, feature requests, or incident reports.

    Walkthroughs

    We can schedule a 30 minute call to plan your calendar structure or premium rollout.

    Status updates

    Follow @SilverDayMedia for feature releases and maintenance windows.

    #support #contact

Need a personal walkthrough?

Send us your goals and we will help plan the right door flow, content strategy, and premium options.

Prefer self-serve docs? We update this FAQ whenever features ship so you always have the latest guidance.

Contact & availability

Email support@dagatal.de or message @SilverDayMedia for quick help. We typically reply within one business day.